Voted El Paso's #1 Water Softener Company for Over 30 Years!

Privacy Policy

Effective Date: June 3, 2026

Clean Water of El Paso respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through our website, forms, chat widgets, phone calls, text messages, and other communication channels.

Information We Collect

We may collect the following information when you contact us or request service:

  • Name

  • Phone number

  • Email address

  • Service address

  • Details about your water filtration, reverse osmosis, or related service needs

  • Communication history, including calls, texts, emails, form submissions, and chat messages

How We Use Your Information

We use your information to:

  • Respond to service inquiries

  • Schedule appointments

  • Provide estimates

  • Send appointment reminders

  • Send service updates

  • Follow up regarding your request

  • Improve our customer communication and service process

SMS and Text Message Communication

By submitting your phone number through our website, contact form, chat widget, booking form, or by otherwise contacting us, you may receive SMS messages from Clean Water of El Paso regarding your inquiry, appointments, service updates, reminders, and follow-up communication.

Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe from SMS messages. Reply HELP for help.

Consent to receive SMS messages is not a condition of purchase.

No Sale or Sharing of Mobile Information

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

We do not sell, rent, or share mobile opt-in information, phone numbers, or SMS consent information with third parties or affiliates for marketing or promotional purposes.

Information may be shared only with service providers that help us operate our business, such as scheduling, customer communication, website hosting, CRM, appointment management, or messaging platforms. These providers are only permitted to use the information as needed to provide services on our behalf.

How We Protect Your Information

We use reasonable administrative, technical, and operational safeguards to help protect the information we collect. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may opt out of SMS messages at any time by replying STOP.

You may contact us to request that we update or delete your information, subject to any legal, operational, or recordkeeping requirements.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Clean Water of El Paso
El Paso, TX and surrounding areas
Phone: (915) 856-0059
Email: [email protected]